Despite churning out graduates and engineers by dozens every year, the Indian BPO industry is fretting over the lack of right talent pool and quality manpower. The main problem lies in the disparity in learning of the fresh graduates at their colleges and engineering institutions and the actual skill sets required to work in the ITeS BPO industry. However the companies in the Business process outsourcing sector have taken the lead in ensuring that requisite remedial actions are undertaken well in time to avoid any form of talent crisis.
Experts from the outsourcing sector suggest that it has become necessary to enhance the Indian talent pool to maximize the industry's potential and enable the sector to further catalyst the growth rate of the industry. The educational institutions need to train the young graduates on some of the key skills needed to join the ITeS BPO industry. Only then can the fresh graduates be ready to work in the industry from day one, they opine. And the responsibility of training the manpower to be fit for joining the team currently lies on the shoulders of the BPO companies. It has been suggested that fresher’s need to be trained at least two months before they can be taken in to a project. This in turn increases the cost of employment and total turnaround time for the companies and the industry as a whole.