Low cost in BPO sector appeals globally

India has been a subject for study in almost all industries and sectors across the world. And when it comes to BPO industry, the country has always ruled the roost. It has shown a strong withstand against the rising tide of global recession and surpassed the whirlwinds efficiently. According to a recent study, India's prowess as a low-cost business process outsourcing (BPO) hub continues to attract investors across the globe despite the regulatory issues in the country. The survey has thrown light at the current scenario in India and clearly establishes the country as one of the leading economies where foreign capital will flow into in the coming years. In addition to the overall strong macro-economic fundamentals, India's navigation of the economic downturn over the last couple of years has been strong and steady.

According to Nasscom, India's IT and BPO exports jumped 18.7 per cent during fiscal 2011 to $59 billion. It now accounts for 26 per cent of India's overall exports and 11 per cent of services revenue. Within the high-tech export basket, IT services grew faster (22.7 per cent) than BPO (14 per cent). The software and services export revenue is slated to grow 16-18 per cent during the current financial year to $68-70 billion. The decline in capital intensity of inward investment resulted from strong competition for investment projects and investment pattern diversification, the report said.

Scope of BPO among job seekers

BPO refers to outsourcing in all the major fields of business and it has become one of the fastest growing industries in the past scenario. Various organizations have set up call centres wherein outsourcing of business process is done throughout cities as well as suburbs in India. There are call centres for customer care services of every other organization, right from telecommunications companies to banks.

A career in the outsourcing field has become a hit among the youngsters of India, thanks to the attractive five figure salaries and incentives! Usually youngsters of the age between 18 and 30 are seen to be indulged in the BPO jobs. According to surveys, more than one million people in India are working in the BPO industry, which is expected to increase to 2.5 to 3 million in the coming years. Factors which have led to the current boom are convenient transport facilities, attractive lifestyle, flexibility in work timings and whopping salary package. 

Since the clients expect top notch outcome, training in the BPO sector have become an essential thing. Hence many institutes have started imparting training to develop special skills required for the job, such as proficiency in spoken English, speech, accent and voice modulation, negotiation with clients, marketing skills and communication skills, through short-term diploma or certificate courses. After completing their graduation, job seekers can join any BPO as specialists in Transactional BPO, Comprehensive BPO, and Niche BPO etc. Ample job opportunities are available in customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services and online marketing, in this field.

Smarten up talent pool in BPO sector

Despite churning out graduates and engineers by dozens every year, the Indian BPO industry is fretting over the lack of right talent pool and quality manpower. The main problem lies in the disparity in learning of the fresh graduates at their colleges and engineering institutions and the actual skill sets required to work in the ITeS BPO industry. However the companies in the Business process outsourcing sector have taken the lead in ensuring that requisite remedial actions are undertaken well in time to avoid any form of talent crisis.

Experts from the outsourcing sector suggest that it has become necessary to enhance the Indian talent pool to maximize the industry's potential and enable the sector to further catalyst the growth rate of the industry. The educational institutions need to train the young graduates on some of the key skills needed to join the ITeS BPO industry. Only then can the fresh graduates be ready to work in the industry from day one, they opine. And the responsibility of training the manpower to be fit for joining the team currently lies on the shoulders of the BPO companies. It has been suggested that fresher’s need to be trained at least two months before they can be taken in to a project. This in turn increases the cost of employment and total turnaround time for the companies and the industry as a whole.

Scope of BPO among job seekers

BPO refers to outsourcing in all the major fields of business and it has become one of the fastest growing industries in the past scenario. Various organizations have set up call centers wherein outsourcing of business process is done throughout cities as well as suburbs in India. There are call centers for customer care services of every other organization, right from telecommunications companies to banks.

A career in the outsourcing field has become a hit among the youngsters of India, thanks to the attractive five figure salaries and incentives! Usually youngsters of the age between 18 and 30 are seen to be indulged in the BPO jobs. According to surveys, more than one million people in India are working in the BPO industry, which is expected to increase to 2.5 to 3 million in the coming years. Factors which have led to the current boom are convenient transport facilities, attractive lifestyle, flexibility in work timings and whopping salary package. 

Since the clients expect top notch outcome, training in the BPO sector have become an essential thing. Hence many institutes have started imparting training to develop special skills required for the job, such as proficiency in spoken English, speech, accent and voice modulation, negotiation with clients, marketing skills and communication skills, through short-term diploma or certificate courses. After completing their graduation, job seekers can join any BPO as specialists in Transactional BPO, Comprehensive BPO, and Niche BPO etc. Ample job opportunities are available in customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services and online marketing, in this field.