BPO refers to outsourcing in all the major fields of business and it has become one of the fastest growing industries in the past scenario. Various organizations have set up call centers wherein outsourcing of business process is done throughout cities as well as suburbs in India. There are call centers for customer care services of every other organization, right from telecommunications companies to banks.
A career in the outsourcing field has become a hit among the youngsters of India, thanks to the attractive five figure salaries and incentives! Usually youngsters of the age between 18 and 30 are seen to be indulged in the BPO jobs. According to surveys, more than one million people in India are working in the BPO industry, which is expected to increase to 2.5 to 3 million in the coming years. Factors which have led to the current boom are convenient transport facilities, attractive lifestyle, flexibility in work timings and whopping salary package.
Since the clients expect top notch outcome, training in the BPO sector have become an essential thing. Hence many institutes have started imparting training to develop special skills required for the job, such as proficiency in spoken English, speech, accent and voice modulation, negotiation with clients, marketing skills and communication skills, through short-term diploma or certificate courses. After completing their graduation, job seekers can join any BPO as specialists in Transactional BPO, Comprehensive BPO, and Niche BPO etc. Ample job opportunities are available in customer support services, telemarketing services, technical support services, employee IT help-desk services, insurance services, data entry services, data conversion services and online marketing, in this field.
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