Since the BPO industry is growing at a drastic phase, there is a need to maintain the standards. The outsourcing services sector exceeds expectation in many sectors. Owing to the high profile job, attractive pay scale and growth opportunity, most of the young minds in India have been shifting their focus towards BPO jobs. In order to deliver desired services to customer, who is 10,000 miles away, it is important to have good amount of business knowledge and required expertise.
The business process outsourcing industry is expected to generate more than a million jobs by 2015 and hence training is needed for ensuring the high quality performance. Moreover, there has been high attrition rate in this sector due to unsatisfied employees, monotonous work, unused talent, inadequate technical expertise etc. Also the uprising of high profile BPO jobs has triggered the need for better training.
In order to retain the employees thereby reducing the attrition rate, most of the companies have given prior importance to training. Some of the problems faced by employees from the outsourcing sector are flexible shift timing and job stress. This in turn leads to de-motivation. Well designed training program with clear career path increases the job satisfaction among the young professionals and help them in becoming efficient and effective at the work place. So companies should handle such challenges of meeting training needs, although, the sector is taking a lot of initiatives in conducting training for new joiners. Most of the BPO s in India feature elaborate training infrastructure with computer based training sessions led by specially trained and qualified in-house trainers. The training session tries to identify the strength and weakness and emphasis more on the personality, problem solving skills and leadership skills of the employees.
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