• Telecom and infrastructure facilities meeting the global standards
• Strong quality orientation among resources and their ability on measuring and monitoring quality targets
• The scope of offering 24x7 services based on the country's unique geographic location that allows for adjusting time zone differences
• Hands-on and positive policy environment which encourages ITES/BPO investments and simplifies rules and procedures
• An open tax structure, which places the ITES/BPO industry on par with IT services companies.
What are the scopes of BPO?
• Customer care has always been a strong basement of offshore outsourcing services and it will continue to do so in future
• With the entry of outsourcing possibilities into vale added domains like insurance claims processing, the financial services are expecting greater growth
• HR outsourcing services are already contributing its share on the BPO sector
• Administration services including back office administration are surely going to increase in the future
• Getting into creative field, content development outsourcing is something that will shine brightly in future
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