There has been lots of speculation revolving around the BPO industry across the world. Pouring oil onto fire, a section of media and other organisations have launched a contemptuous attack on the call centre employees, which may prove detrimental for the growth of BPO Industry. Take the case alleged corruption at the call centres and BPOs. If we analyse both the past and present scenario, corruption is rampant everywhere in the world. So there is no use in pointing the finger towards the outsourcing industry alone.
The basic fact is that all the BPO employees are well educated and they are well aware of their responsibilities. The persons, who work with the BPO companies, understand the importance of security. They never breach the rules defined for them by their employers. Now the offshore outsourcing companies are taking strong security measures to prevent any misuse of the details of the customers and all the employees adhere to the rules.
Most BPO companies have certifications and undergo third-party audits at regular intervals. So there is no question of authenticity while hiring the best among the many Indian BPO companies. Moreover outsourcing industry offers job opportunities like no other. It has been noticed that BPO is the best place for women empowerment. Women are given ample opportunities to prove themselves in the BPO sector. This is the only industry, which has witnessed high growth for women and helped them move to the higher positions in large numbers.
Despite all the odds, offshore outsourcing is booming. People abroad understand the importance of outsourcing their business to India since BPO s in the country have displayed their skilfulness and efficiency in handling the works assigned to them. They should be encouraged and motivated to work more diligently.