Looking at the recent developments it can be confirmed that the Information Technology-Business Process Outsourcing (IT-BPO) service industry continued to provide sound support to the economy. Based on the surveys it has been found out that total revenues estimated at US$8.3 billion, higher by 30.6 percent than the US$6.3 billion receipts reported in 2008. While the growth rate recorded may have slowdown from those of previous years, it is still robust compared with that of other industries in the country.
In addition there has been a double digit growth rates in revenues in outsourcing sub sectors like contact centre, transcription, animation, software development and others. Contact centres accounts for half or 50.9 percent of the industry's receipts. At the same time the main driver of outsourcing services contribute 21.6 percentage points to the industry's growth, says the report. Simultaneously transcription and animation services also posted dynamic growth amid the expansion of transcription companies and the production of more local animation films.
Further the survey pointed out that IT-BPO exports have increased by 45.9 percent to reach US$7.7 billion. Export earnings comprised 93.4 percent of total industry revenues, an increase from the previous year's 83.6 percent export-to-revenue ratio. Except for the animation sub-sector, all other sub-sectors recorded higher export-to-revenue ratios, with the highest at 96.1 percent for transcription.
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