Significance of Infrastructure in BPO

The Indian BPO Industry has the potential to drive India's economic growth through the next few years. The strength of the BPO s in India lies in experience, language proficiency, entrepreneurial zeal, skilled workers, expertise in new technologies and a cost advantage. The services offered by the BPO companies are in HR, finance and accounting, transaction processing, content development, engineering, design, remote education, market research, data search, network consultancy, etc. Indian BPO industry is essentially still in the early stages of evolution. The Indian BPO market is in its early high growth phase and is growing at an astronomical pace.

The main attraction of BPO or business process outsourcing players came in primarily for low cost and high quality services; the second feature was the rapid ramping up of operations and a modern BPO infrastructure, which propelled India's economic growth to a new horizon. Improved infrastructure is another important factor which has helped India to achieve tremendous success in the field of IT/BPO. There has been tremendous growth and improvement in telecom, power and roads infrastructure in the last few years in India. Relevant telecom facilities are an important precondition for the success of the software and BPO industry.

Economic growth safe in BPO hands

Looking at the recent developments it can be confirmed that the Information Technology-Business Process Outsourcing (IT-BPO) service industry continued to provide sound support to the economy. Based on the surveys it has been found out that total revenues estimated at US$8.3 billion, higher by 30.6 percent than the US$6.3 billion receipts reported in 2008. While the growth rate recorded may have slowdown from those of previous years, it is still robust compared with that of other industries in the country.

In addition there has been a double digit growth rates in revenues in outsourcing sub sectors like contact centre, transcription, animation, software development and others. Contact centres accounts for half or 50.9 percent of the industry's receipts. At the same time the main driver of outsourcing services contribute 21.6 percentage points to the industry's growth, says the report. Simultaneously transcription and animation services also posted dynamic growth amid the expansion of transcription companies and the production of more local animation films. 

Further the survey pointed out that IT-BPO exports have increased by 45.9 percent to reach US$7.7 billion. Export earnings comprised 93.4 percent of total industry revenues, an increase from the previous year's 83.6 percent export-to-revenue ratio. Except for the animation sub-sector, all other sub-sectors recorded higher export-to-revenue ratios, with the highest at 96.1 percent for transcription.

What Indian BPO s Posses?

• Skilled, English-speaking manpower, which is available in excess

• Telecom and infrastructure facilities meeting the global standards

• Strong quality orientation among resources and their ability on measuring and monitoring quality targets

• The scope of offering 24x7 services based on the country's unique geographic location that allows for adjusting time zone differences

• Hands-on and positive policy environment which encourages ITES/BPO investments and simplifies rules and procedures

• An open tax structure, which places the ITES/BPO industry on par with IT services companies.

What are the scopes of BPO?

• Customer care has always been a strong basement of offshore outsourcing services and it will continue to do so in future

• With the entry of outsourcing possibilities into vale added domains like insurance claims processing, the financial services are expecting greater growth

• HR outsourcing services are already contributing its share on the BPO sector

• Administration services including back office administration are surely going to increase in the future

• Getting into creative field, content development outsourcing is something that will shine brightly in future

Why Choose an Indian BPO Service Providers?

At present outsourcing is the fastest growing industry in India. It’s not even a decade that outsourcing services has been introduced in the country but it is considered as the best place to outsource the business needs. Today, Indian BPO outsourcing companies are chosen to carry out some of the most vital business endorsement work.

 There are many reasons to affirm that Indian BPO services are the best in providing outsourcing solution. Here are the major reasons to choose an Indian BPO outsourcing companies to outsource:

Young and educated youth plays a vital role in the countries outsourcing services. India’s fifty percent of the population is young and most of them are certified graduates with good quality English speaking ability. Majority of them are employed in multinational companies and other outsourcing service companies giving an outstanding progress in Indian BPO industry. 

Several BPO companies in India are capable of offering 24-Hour Business Services. Few companies started to provide other services to meet the various requirements of the customers in exceptional quality.

Indian BPO Service Providers invest on advanced hardware and software to deliver best of the service and following tough quality checks to ensure error free and excellent service.

As per the industry standards many Indian companies provide numerous outscoring services. It has been proven that outsourcing services to be very advantageous for organization as it develops business performance, increase productivity and work flow. In addition to all these benefits they also offer other benefits like integrating high practice, progress technology, well equipped infrastructure and professional handling services. 

The Industry is also encouraged by The Government of India by providing essential infrastructure and logistical support.

This is the reason that Indian BPO service providers are considered as the best service providers in the world and are chosen to carry out most of the business backing work globally. No doubt that it would continue to hold the top most position even in the future.