The BPO sector in India has well survived the global economic meltdown. Over the last ten years, the Indian BPO industry has grown to achieve a scale of more than USD 12 billion in revenues. Presently, worth nearly USD 150 billion, the industry employs over 400,000 people. The BPO industry of India is expected to undergo many minute changes. The key challenge ahead of it now is to keep up with the competition being posed by new countries that are emerging as outsourcing hubs and at the same time remain cost competitive.
The veterans in the BPO industry affirm that the business opportunity is significantly large. Hence they are focusing on domain expertise and build really deep capabilities. They also have plans to bring IT, BPO, technology, infrastructure all completely integrated, bundles solutions is what the clients are looking for. The opportunity of the BPO industry is on a rise with the growth and opportunity in emerging economies expected to present over USD 300 billion worth of business opportunity. The future seems to be bright for BPOs. India offers capability that probably no other country in the world does. In India there is huge population that is highly educated. At the same time the industry is moving so far up the value chain that the price that has been charged for the services now is much greater than it was before.
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