Wednesday, May 11, 2011

What Indian BPO s Posses?

• Skilled, English-speaking manpower, which is available in excess

• Telecom and infrastructure facilities meeting the global standards

• Strong quality orientation among resources and their ability on measuring and monitoring quality targets

• The scope of offering 24x7 services based on the country's unique geographic location that allows for adjusting time zone differences

• Hands-on and positive policy environment which encourages ITES/BPO investments and simplifies rules and procedures

• An open tax structure, which places the ITES/BPO industry on par with IT services companies.

What are the scopes of BPO?

• Customer care has always been a strong basement of offshore outsourcing services and it will continue to do so in future

• With the entry of outsourcing possibilities into vale added domains like insurance claims processing, the financial services are expecting greater growth

• HR outsourcing services are already contributing its share on the BPO sector

• Administration services including back office administration are surely going to increase in the future

• Getting into creative field, content development outsourcing is something that will shine brightly in future

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