Understanding BPO s and Call centers

Even though BPO industry has been prominent in the Indian scenario for a long time, most of the people still confuse BPO and call centre. This is mainly because they don’t have a clear understanding of the functioning strategy of BPOs. 

 Basically a Business Process Outsourcing (BPO) organization is responsible for performing a process or a part of a process of another business organization. To be precise, their major function is to help the client save on costs or gain in productivity.

On the other hand, call centers are a part of the BPO service sector. A call centre, for example, might handle customer complaints coming in over a telephone. They call centre sector performs that part of a client's business which involves handling telephone calls. 

However BPO is not only about handling telephone calls. There exist BPO organizations, such as medical transcription agencies, which handle their business through websites, and do not process any telephone calls on behalf of their clients.