Most of the insurance companies are in constant run to meet their parameters like attaining customer satisfaction, operational effectiveness, and market advantage that will ultimately drive the bottom line. Subsequently insurance outsourcing services offers a convincing business model that insurance companies can rely upon any time. Generally insurance companies are constantly worried about customer retention since the market is highly competitive and differences in policy premiums are insignificant. They focus entirely on retaining the existing customers for a long time.
It can be even said that the insurance industry has born out of the need to outsource one’s risks. Driven by increasing comfort with vendors and the need to reduce costs, the Business process outsourcing (BPO) is growing within the insurance industry. If you look at the insurance outsourcing services industry closely, you find that there is much scope for the Non – Voice BPO in insurance which classifies into non-core services and core insurance services. Specific operational areas like underwriting, policyholder and agent services, and claims come under the core insurance services and non-core services include areas such as HR and benefits administration, as well as enterprise services like property management and purchasing.
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