When it comes to a combination of wage levels, education, fluency in English and sheer numbers, India stands first in BPO industry around the globe. This is the reason why Indian BPO sector is always in demand even when it faces competition from other countries.
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Take the case of Philippines, which has been evolving as a strong competitor is good in English language and has a strong American accent and hence captures much of the voice based services. But coming to the IT skills, they are backward. On the other hand, countries like China, Russia and Eastern Europe have good IT skills, but they are very strong in English. Here India exceeds in language fluency as well as IT skills.
Report suggests that India’s work pool consist of 200 people who are now 15 years or younger poised to enter its workforce in five years. By then the working age population will drop significantly in the US, Europe, Japan and China. Hence India is sure to shine in the field even in the years to come. Moreover India produces about half a million engineers every year. Even though South America and South Africa have BPO skills and time zone advantage, the Indian companies have set their delivery centers there even. In the current downturn, there are many midsized technology services in US and Europe that can be acquired at relatively low prices.
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