BPO industry is no more under the shadow

Business process outsourcing is no more considered as a side kick of any enterprise as the businesses have realized that the outsourcing is a critical sector that requires specialization in various domains. From being a mere subsidiary of some established ventures involving call centers or support centers, BPO in India have evolved to be a business model in itself.

The BPO sector in India is booming with findings reflecting that the nation contribute to a substantial amount of share in the overall worldwide BPO industry. It has also been expected that the total export of BPO services will grow drastically in the coming years. Here the domestic BPO market is in the limelight as it indicates tremendous growth rate over the years.

What is more innovative is that the industry is undergoing transformation and the organizations are moving way from being the mere back offices to business partners to the clients and even clients are encouraging this transformation waves. The transformation is not only in the business but also in the mindset of the employees joining the firm. The BPO sector is not a fun place anymore and people are opting for long term career option than considering it as a stepping stone. This trend is prominent in the knowledge process outsourcing like the medical transcription.

Initially the banking, insurance and financial services were the flagship of the business process outsourcing industry as they contributed to majority part of the revenues. However in the coming years, the focus would be shifted towards delivering innovation and business outcomes.